Privacy and Cookie Policy

PRIVACY POLICY

 

This privacy policy is published with reference to the General Data Protection Regulation (GDPR) due for implementation 25 May 2018

 

This policy will explain areas of this website that may affect your privacy and personal details, what we process, and how we use those details and how your rights under the relevant legislation are adhered to.

 

Additionally, it will also explain our use of cookies. Our contact information is provided if you have any questions.

 

Overview

We are committed to protecting the privacy of visitors to our website.

We collect data from visitors via website usage statistics, an opt-in contact form, an opt-in newsletter, e-commerce and/or via cookies.

 

Basis for our data processing

The basis for our data collection and processing is the consent of the website user. By agreeing to our published Privacy Policy including use of cookies you are agreeing to the use of your personal information in the circumstances described in our Privacy Policy.

 

Data obtained from your usage of our website

We may process data obtained from your use of our website.

Usage data includes information such as your IP address, geographical location, browser type and version, operating system, your previously visited website, length of website visit, page views and navigation routes.

We may process this usage data to help us better understand customer preferences and behaviour. We also use the data to monitor website performance.

 

Personal data submitted via our website: enquiry forms

You may wish to submit an enquiry form on our website and therefore you will need to submit certain personal information such as your name, telephone number and/or email address. We use this data to respond to sales etc enquiries.

 

Personal data submitted via our website: signing up for a newsletter

You may wish to subscribe to a newsletter and/or receive emails. By opting in to our newsletter service you are giving consent for us to contact you. When you no longer wish to receive these, you should “unsubscribe” by emailing unsubscribe@hooperservices.co.uk or follow the appropriate link in the correspondence.

 

Personal data submitted via e-commerce (transaction detail)

If you purchase goods from our website you will submit personal information such as your name and address. By submitting these details, you are giving us consent to process your order.

Additionally, if you create an account your information may be processed to allow ease of use and access to our website and services. (For example, to speed up completion of personal details on subsequent website visits).

 

Security of your personal data

In some circumstances we may pass your information to our third party business partners; i.e. distributors for the purpose of business supply. When we use third party business partners, we only disclose information that is relevant or necessary for the delivery of a service. We do not sell data to marketing agencies outside Hooper Services Ltd business community.

 

Data retention and deletion

We will only retain your data as long as is required to respond to enquiries or as long as you wish to receive communications.

 

Obtaining your personal data

If you wish to obtain the personal data we hold about you, in the first instance please contact us at dataprotection@hooperservices.co.uk with evidence of your identity (e.g. original utility bill, photocopy of your passport).

The information we hold, is subject to data protection law and if you consider that we have infringed this law you should complain to the UK data protection commissioner or the appropriate authority in your own EU member state.

 

Amending/deleting your data

You should notify us of any changes to information supplied via our contact forms and/or newsletter sign-up.

You should notify us via the appropriate link in any email/newsletter communication that you no longer wish to receive communications from us. If you notify us in this way we will cease to process your data for marketing and related purposes.

 

Our company details

www.hooperservices.co.uk is a site operated by Hooper Services Ltd (we or us).  We are registered in England and Wales under company number 4121937 and we have our registered office at Venture House, The Tanneries, East Street, Titchfield, Hampshire, PO14 4AR.  Our main trading address is Unit A3 Mountbatten Business Park, Jackson Close, Farlington, Portsmouth, Hampshire, PO6 1US. Our VAT number is 615 2790 44.

We are members of Trading Standards, Constructionline, Alcumus (Safe Contractor), Electrical Contractors Association, Association of Healthcare Cleaning Professionals, Hampshire Care Association, British Institute of Cleaning Science and West Sussex Partners in Care.

Amendments to the Privacy Policy

This policy may be amended occasionally and any changes will be updated/announced via our website.

 

Updated: May 2018

Signed on behalf of the company:

Signed on behalf of the company:

Managing Director – Ian Hooper

Data Protection Officer – Jonathan Kemp

COOKIE POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies.

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies.

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Updated: May 2018

Signed on behalf of the company:

Signed on behalf of the company:

Managing Director – Ian Hooper

Data Protection Officer – Jonathan Kemp